1. Does Diamondback Tactical ship internationally?
In most cases, Diamondback Tactical can ship to any address in the world, including APO/FPO addresses. However, all order shipments are subject to Customer Service discretion and the nature of the items ordered, due to the requirements of the United States government.

2. What form of payment is accepted?
The only accepted form of payment for internet orders is a United States credit card (Visa, Mastercard, American Express, and Discover). If you do not have a United States credit card, we can accept a direct wire transfer under certain conditions. Please contact a Customer Service Representative for more information. Please do NOT under any circumstances wire transfer funds without first speaking with a Customer Service Representative.

There are additional options for United States State Side customers on orders placed over the telephone: Money orders & Personal Checks. Local customers are also welcome to pay cash.

3. If I am a local customer, do I need to pay for shipping?
If you are in the Phoenix, Arizona metropolitan area, you are welcome to place a “pick-up” order over the phone. The Customer Service Representative will waive your shipping and handling charge and you can pick up your package at the North Phoenix warehouse during normal business hours, at your convenience. Please contact a Customer Service Representative for more information. The pick up option is not available for orders placed over the internet.

4. Does Diamondback Tactical have a retail store?
Diamondback Tactical is currently planning a store at our North Phoenix facility. It will be open to the public in approximately late May, 2008. Please call Customer Service for more details and for directions.

5. What if I am interested in becoming a distributor of BattleLab product?
At this time, Diamondback Tactical is the sole manufacturer and distributor of BattleLab products. There is no dealer program in place for BattleLab product and no discounted pricing is available for unauthorized dealers.

6. How can our department test out BattleLab/CAT product to see if it will suit our needs?
We are very pleased to be expanding our Law Enforcement product offering, as well as discounted pricing. Please contact Customer Service for assistance in procuring Test and Evaluation products for your department.

7. What is the return process for merchandise purchased from Diamondback Tactical?
For returned items, you must first contact a Customer Service Representative to receive shipping instructions and a Return Merchandise Authorization (RMA) number. If you do not obtain an RMA number before returning merchandise, we cannot guarantee that your return will be handled in a timely manner and it will be automatically subject to a 15% re-stocking fee. If you do need to return an item, please contact Customer Service via telephone or email and we guarantee your return will be processed within 10 business days from the date of receipt back at Diamondback Tactical. In most cases, returns are subject to a 15% re-stocking fee, which will be assessed by the Customer Service Representative who processes your return.

8. How do I track my package?
If you would like to verify that your order has shipped, please contact Customer Service. We do not offer an automated e-mail with tracking information at this time. Our Customer Service Representatives will be happy to assist you with tracking information. Unfortunately, If your package was shipped via USPS Priority Mail to an APO/FPO address, there is no way to track it once it has entered the military mail system.

9. What is considered a “restricted” item?
Any item in our catalogs or on our website that is labeled “restricted” is only available for sale to military and law enforcement customers. If you have credentials on file with us, your order will be automatically authorized by the CSR that processes your order. If you do not have credentials on file, you will need to supply them to have your order authorized and receive your GSA or Law Enforcement discounted pricing. If we are shipping your order to an APO/FPO address, we will waive your credentials requirement.

10. What kind of body armor should I purchase for the specific threat I face?
Diamondback Tactical is pleased to offer several different types of body armor. There is no “best” armor, as each style performs best under different types of threat. For complete armor information, please contact a Customer Service Representative, who has been trained in armor specs, and they will be able to set you up with the best armor for the threat you face.

11. What are my shipment options?
Diamondback Tactical ships exclusively with FedEx for all orders shipping to US stateside addresses. The only exception is PO Box shipping addresses, which are shipped via USPS Priority Mail. For orders shipping to APO/FPO addresses, USPS Priority Mail is our exclusive shipper. For international shipping to non-APO addresses, Diamondback Tactical ships via FedEx International Priority. We do honor select customer shipping accounts. Please contact a Customer Service Representative for more information on how to utilize your customer shipping account for shipping your order.

12. How is my credit card payment processed when I place an internet order
When you place an internet order, it can take up to 72 hours to be processed into our Diamondback Tactical sales order system for shipment. Once it is processed, you will be e-mailed a personalized confirmation of the order. This confirmation will include inventory information. If all of your items are in stock, the order will be authorized (which shows up as a pending charged), then the authorization is cancelled and the actual charge is created as soon as the items ship (usually within 2 business days). Your cancelled authorization may take 24-48 hours to clear off of your account once cancelled, depending on your bank’s processing schedule. For orders where only some or none of the items on your order are in stock, your credit card will be authorized for the full order amount. However, you will only be charged for any items as they ship. If you prefer for all in stock items to ship right away, you will only be charged for those plus your one-time order shipping charge. All additional shipments against your order will be charged for only the items that are shipping, with no additional shipping charges. If you need to PREPAY an order or have the entire order amount paid by a certain deadline or expiration, please contact Customer Service for assistance.

13. What are the Customer Service hours at the 800-735-7030 phone number?
Customer service is located in Phoenix, Arizona and is open 8:00am to 5:00pm, local time (PST during Daylight Savings Time and MST during Standard Time).

14. Is there a Military or Law Enforcement discount available?
Diamondback Tactical does offer a GSA discounted pricing option. This is available for active duty military and Law Enforcement personnel, and some form of credentials (ID Card, CAC Card, Employment Verification on Department Letterhead, etc.) are required to receive the discount. The GSA prices only apply to certain items, and there is not an “overall” or “percentage” discount. Please call Customer Service for more details.

15. Color Swatch